Shipping policy

ONLY PAWZZ SHIPPING POLICY
Last updated: October 3, 2026

Thank you for shopping with Only Pawzz. Our products are fulfilled through Zendrop and its network of suppliers and fulfillment partners. Because products may ship from different warehouses or suppliers, processing times, carriers, tracking information, and delivery times may vary by product and destination.

FREE SHIPPING
Only Pawzz offers free standard shipping on eligible orders to supported destinations. When free shipping applies, the shipping charge displayed at checkout will be $0.00.

Shipping availability depends on the individual product and delivery destination. Certain products may not be available for delivery to every country.

ORDER PROCESSING
Once your order and payment are confirmed, your order is submitted to our fulfillment partner for processing.

Processing time can vary depending on the supplier, warehouse location, inventory availability, weekends, holidays, and order volume.

Orders containing multiple products may be fulfilled by different suppliers or warehouses.

DELIVERY TIMES
Estimated delivery times vary by product, fulfillment location, carrier, and destination.

Delivery dates provided at checkout, through tracking information, or in order communications are estimates and are not guaranteed.

Delays may occasionally occur because of:

  • Carrier delays
  • Weather conditions
  • Holidays and high-volume periods
  • Supplier processing delays
  • Customs processing
  • Incorrect or incomplete delivery information
  • Events outside the control of Only Pawzz or its fulfillment partners

TRACKING INFORMATION
When tracking is available, tracking information will be provided after your order has been processed and shipped.

Please allow time for the carrier's tracking system to update after a tracking number is issued.

MULTIPLE PACKAGES
Because Only Pawzz products may be fulfilled by different Zendrop suppliers or warehouses, items from the same order may:

  • Ship separately
  • Have different tracking numbers
  • Arrive on different days

You will not be charged additional standard shipping fees for eligible split shipments.

INTERNATIONAL SHIPPING
International shipping availability varies by product and destination. Some products may not be available for delivery to certain countries.

If shipping is available to your location, the available shipping option will appear during checkout.

International customers may be responsible for customs duties, import taxes, brokerage fees, or other government charges unless those charges are specifically included at checkout.

Only Pawzz is not responsible for delays caused by customs processing.

SHIPPING ADDRESS CHANGES
Customers are responsible for providing a complete and accurate shipping address at checkout.

If you discover an error, contact us immediately at furpets@onlypawzz.net.

We will attempt to update the address before fulfillment begins, but address changes cannot be guaranteed once an order has entered processing or has shipped.

LOST OR DELAYED PACKAGES
If your order appears delayed, please review the tracking information first.

If your tracking shows the package as delivered but you cannot find it, please check:

  • Around the delivery location
  • With household members
  • With neighbors
  • With apartment or building staff
  • With the shipping carrier

If you still cannot locate the package, contact furpets@onlypawzz.net with your order number.

Only Pawzz will work with the appropriate fulfillment partner and carrier to investigate eligible shipping issues.

Replacement or refund eligibility will depend on the circumstances and our Return and Refund Policy.

RETURNS AND RETURN ADDRESSES
Please do not return merchandise directly to Zendrop, a supplier, warehouse, or the address appearing on the shipping package unless Only Pawzz specifically instructs you to do so.

Contact us before returning an item so that we can provide the correct return instructions.

CONTACT US
For questions about shipping, tracking, or your order:

Only Pawzz
Website: OnlyPawzz.net
Email: furpets@onlypawzz.net

Please include your order number and the email address used during checkout when contacting us about an order.