Contact information

Contact Only Pawzz
If you have questions about an order, shipping, returns, refunds, or any of our products, please contact our customer support team.

Email: furpets@onlypawzz.net
Customer Support Hours: Monday–Friday, 9:00 AM–5:00 PM ET
Response Time: We typically respond within 1–2 business days.

When contacting us about an order, please include your order number, full name, and the email address used at checkout so we can assist you as quickly as possible.

You may also contact us through the contact form on our website at OnlyPawzz.net.

For return and refund requests, please review our Return & Refund Policy before contacting us. Shipping times and fulfillment may vary depending on the product and destination.

I would not publish your home address here unless it is also the business mailing/return address you intentionally want customers to see. Your furpets@onlypawzz.net email is the important piece to add now.