Refund policy

RETURN & REFUND POLICY — ONLY PAWZZ
Last updated: October 3, 2026

We want you and your pets to be happy with your purchase. Only Pawzz offers a 30-day return request period, subject to the conditions below.

30-Day Return Requests

You may request a return within 30 days of receiving your order.

To be eligible for a standard return, the item should be:

  • Unused and in substantially the same condition in which it was received
  • In its original packaging where reasonably possible
  • Accompanied by your order number or other proof of purchase

To begin a return, email furpets@onlypawzz.net with your order number and the reason for the return.

Do not mail products back to Zendrop, the supplier, the warehouse address printed on the package, or any other address until Only Pawzz provides return instructions.

Only Pawzz uses Zendrop and third-party fulfillment suppliers, and Zendrop does not accept physical customer returns directly. Zendrop Help Center

Damaged or Defective Products

If your item arrives damaged, broken, or defective, contact us as soon as possible and no later than 30 days after delivery.

Please provide:

  • Your order number
  • Clear photos of the damaged or defective product
  • Photos of the packaging when relevant
  • A short video showing the defect when necessary

Once the issue is verified, we may provide a replacement or refund, depending on the circumstances and product availability.

Zendrop currently requires photo or video evidence for damaged-product claims and generally provides a refund or replacement when a qualifying supplier or fulfillment problem is verified. Zendrop Help Center

Wrong Product, Size, Color, or Missing Item

If you receive the wrong product, wrong size or color, or part of your order is missing, contact furpets@onlypawzz.net promptly.

Please include:

  • Your order number
  • A photo of the item received
  • A photo of the original packaging
  • A clear photo of the shipping label
  • A description of what is incorrect or missing

If the fulfillment error is confirmed, we may provide a replacement or refund.

If the correct size or variation was shipped but the customer selected the wrong option when ordering, the item generally does not qualify as a supplier-error claim. Zendrop Help Center

Change-of-Mind Returns

Returns requested because you changed your mind, ordered the wrong size or variation, or no longer want the product may be accepted within the 30-day return period if the product meets our return conditions.

For these returns:

  • The customer may be responsible for return shipping costs
  • Original shipping charges, if any, are generally non-refundable
  • The return must be approved before anything is mailed
  • We will provide the appropriate return instructions and address after reviewing the request

Please do not return merchandise to a supplier address without authorization.

Non-Returnable Items

Certain items may not be eligible for return, including:

  • Used or damaged items not caused by a product defect
  • Personalized or custom products
  • Certain hygiene-sensitive pet products after use
  • Products damaged by misuse, improper care, or normal wear
  • Gift cards
  • Final-sale items when clearly marked as final sale

This does not affect any rights you may have for defective, damaged, incorrect, or otherwise legally non-conforming merchandise.

Order Cancellations

Orders may begin processing shortly after purchase because they are transmitted to our fulfillment partners.

If you need to cancel or change an order, contact furpets@onlypawzz.net immediately.

We will attempt to accommodate the request, but cancellation cannot be guaranteed once fulfillment or shipping has started. Certain customized, print-on-demand, or preorder products may not be cancelable once processing begins. Zendrop permits eligible cancellations before processing or shipment, while some product types have additional restrictions. Zendrop Help Center

Lost or Severely Delayed Orders

If your package has not arrived, first review the tracking information provided with your order.

If tracking stops updating or the shipment appears lost, contact us so we can investigate with our fulfillment partner and carrier.

Zendrop's current supplier-side policy may allow a refund or replacement after extended shipping delays, including approximately 45 days for U.S. shipments, 60 days for most international shipments, and 110 days for Brazil, measured from shipment. Zendrop Help Center

These timeframes relate to Zendrop's fulfillment claims process and do not limit any consumer rights that apply under law.

Packages Marked Delivered

If tracking shows your order as delivered but you cannot locate it:

  1. Check around the delivery location.
  2. Ask household members, neighbors, or building staff.
  3. Contact the carrier for delivery confirmation.
  4. Contact furpets@onlypawzz.net if the package still cannot be found.

Additional carrier documentation may be required before a lost-delivery claim can be approved.

Refunds

Once a refund is approved by Only Pawzz, it will be issued to your original payment method.

Please allow time for your bank or payment provider to process the refund after it has been issued. Zendrop states that its approved supplier-side refunds generally take approximately 5–10 business days to appear after processing. Zendrop Help Center

Your bank or card provider may require additional processing time.

Exchanges

We do not guarantee direct exchanges for every product because our products may be fulfilled by different suppliers.

If you need a different product or variation, contact us. Depending on the circumstances, we may arrange a replacement or ask you to place a new order after the original return or refund has been resolved.

European Union Customers

Customers located in the European Union may have additional statutory consumer rights, including a right of withdrawal for certain online purchases. Nothing in this policy is intended to limit rights that cannot legally be waived. Zendrop specifically notes that EU buyers can have a separate statutory 14-day withdrawal right. Zendrop Help Center

Contact Us

For returns, refunds, damaged products, incorrect items, or other order concerns:

Only Pawzz
Website: OnlyPawzz.net
Email: furpets@onlypawzz.net

Please include your order number, name, email address used at checkout, and photos or video when applicable so we can resolve your request quickly.